Luxury Nails Nottingham

The purpose of this policy is to advise you as our customer, as to the services that can be expected from Luxury Nails Nottingham, and the steps and procedures that can be taken if you, the customer, are not satisfied with the services you receive from Luxury Nails Nottingham.

Refunds, Returns, and Exchanges

• You must arrange an appointment to have your nails fixed within 3 days after your initial service.
• Payment methods add: Surcharge of $1.5 will be applied for all cards payment.

Validity and Expiry of Gift Cards

• We are not liable to redeem any Gift Card that is presented for redemption after the expiry date (all GC are valid within 1 year of purchase).

Complaints/Feedback

• If you have any complaints or feedback, please contact the manager of the salon via 410 931 1100.
• To allow us to provide quality service as efficiently as possible, you need to:
  • Wash/Sanitize your hands & check-in.
  • Ask for the service you would like to have. If you are unsure, please speak to the salon manager.

Personal Items

• Luxury Nails Nottingham is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.

Payment Methods

• Cash, Visa, MasterCard, Discover, and Luxury Nails Nottingham Gift Certificates are acceptable tenders for all services and products. All other forms of payment, including checks, will not be accepted.

Gift Card/Voucher Terms of Use

• No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
• Validity and Expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
• Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
• Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
• Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

Complaints/Feedback

• If you have any complaints or feedback, please contact the manager of the salon where you received the service or email us at luxurynailsnottingham2023@gmail.com.

What You Need to Do

To allow us to provide quality service as efficiently as possible, you need to:

• Ask for the service which you would like to have. If you are unsure, please speak to the salon manager.
• Inform our staff if you are allergic to any chemicals before receiving any service.
• While receiving any service, please provide our staff with feedback or comments so our staff can satisfy your requirements straight away.
• Please inform the manager immediately if you have any concerns relating to the salon, the staff, or any service.
• At Luxury Nails Nottingham, we strive our best to provide you with the best service possible.
• Inform the manager immediately if you have any infection or any other abnormal reaction or condition with respect to your nails.

Nail Salon Cancellation Policy

• Your appointment time is valuable to us. We want to make sure that you receive the best service possible during your scheduled appointment.
• To help us do this, please notify our front desk with at least 24 hours' notice if you need to cancel or adjust the time. We'll be happy to help you reschedule.
• Because this appointment time is reserved for a valued client like yourself, we ask that you let us know as soon as possible if you're running late or can't make it. Failure to give at least 24 hours' notice may result in being charged for the appointment.
• No shows will also be charged the full amount and may be required to make a deposit when booking a future appointment.